Mobile Control Help Center

Frequently Asked Questions

When will my controller enter the power save mode?

The controller is designed to go into a low powered sleep mode, to help preserve your batter life, after 12 hours of no connection between your iOS/Android device and your controller. Remember, while simply force closing the Android app will disconnect from the controller, for iOS devices, make sure you turn Bluetooth off on your device in order to properly allow the controller go into sleep mode. Leaving a device connected to the controller (As indicated by the green LED on the controller) or by leaving the kit's lights on, will not allow the controller to go into sleep mode.

I am having trouble pairing the controller to my device. What can I do?

First, make sure the controller is in pairing mode by holding the power button on the controller for up to 5 seconds until you see the LED indicator turn a solid, non flashing yellow. Second, make sure Bluetooth is turned on in your device and attempt a connection. If that fails, restart your device and power cycle the controller by disconnecting power to it for 15 seconds and then retry.

How much power will this kit be drawing from my battery?

A typical car battery when cold will be outputting around 13V while when your car is running, will be outputting up 14V or slightly more. Therefore, if you were to have a 10pc kit installed, on the colors and patterns that draw the most power, you could expect the kit to draw up to 3 - 4 amps when fully illuminated.

Can this controller be connected to a switched power source?

Yes, if you wish to prevent additional battery drain when your kit is not in use, you may connect the controller to a switched power source.

Are my saved presets stored on the controller as well?

No, the controller operates independently from the app which allows for usage when your device is not available. Because of this, any saved presets are actually stored inside the app on your device as opposed to inside the controller.

I am having trouble connecting to the controller from my device. What can I do?

Make sure the controller is not in pairing mode, as indicated by a yellow LED. If that is true, follow the instructions on how to pair your device to the controller. If the above is not true, try some or all of the following steps. Restart your device's Bluetooth service by switching it on and off. You can also restart your device and upon rebooting, ensure Bluetooth is turned on. If the above fails, perform a hard restart of the Bluetooth controller by disconnecting power for 15 seconds and then attempting a connection again once the controller has rebooted.